How to Deal With Negative Comments Online Ingrain Social Media Tip of the Day #7 Whether it’s a bad review, a customer complaint, or a bad day, put a positive spin on things. As useful as social media can be for personal connection and business exposure, there are times when it..
How to Track Brand Mentions Online Ingrain Social Media Tip of the Day #3 Most people struggle with their social media presence because they aren’t listing to the customer… How do you listen to a customer online? Tracking brand mentions is the best way to find out what customers are saying..
Why The Rules For Getting Business Reviews Online Are Trickier Than You Think Ingrain Social Media Tip of the Day #2- If you are leaving a review online in places such as Facebook or Yelp and you have a vested interest in leaving that review, you MUST disclose it! As a..
My clients often ask about how to respond to customers. Particularly when it comes to online reviews and negative customer comments on social media. Many of them are afraid that this kind of feedback will mar their reputation or scar their brand. My response to these questions might come as a shock, but I tell..